• Full on-site support

    Forensic IT works on-site at customer location and absorbs all support duties from account management to problem troubleshooting. 1st-3rd level support or subset of these. Managed by KPIs.
  • Hybrid support

    Forensic IT works both on-site and remotely against a defined scope of work absorbing specific duties or functions from customer. Managed by KPIs.
  • Off-site remote support

    Forensic IT works remotely handling issues from a defined scope of work usually around server maintenance (monitoring, patching, AV, etc.) and troubleshooting.
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DataSnare is where data collection meets cloud reporting and analytics. The DataSnare hardware is built to last in the toughest manufacturing environments and our proprietary software means you can collect data from any equipment. Cloud-based reporting brings visualizations of your data directly to your favorite browser or mobile device. Import data you've already collected in various file formats, or draw live data from an existing database or web api. Set up alerts and schedule reports to be delivered to users or groups in that mimic the structure of your organization.

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Trakker is a multifaceted software package that helps track, manage and identify issues in your organization or equipment. Keep the right people up-to-date on progress made and alert them about new issues. You can track tasks, events, problems, projects, and changes for each of your customers in Trakker's easy to use interface. Map out projects and track your time and progress with a gantt chart. Manage change control with change management tools and approval and denial rules.

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We use data to guide our decisions in everything we do and push the forensic philosophy to all of our employees and all of our projects. We have found that the forensic philosophy applies to all aspects of our business. The better we are at gathering and understanding "data," the better job we do. We use forensics to find the root cause of difficult issues. We have not encountered a problem yet that we were unable to solve using our forensic method.

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We offer a variety of software products including: DataSnare, Trakker, Scheduler and Process Reporting, etc.
We also offer custom software contracts based on your organization's unique needs. Contact us if you have a custom software project that benefit from our development expertise.

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We teach you how to gather and follow data with respect to solving problems. Our structured approach involves gathering data to understand the problem and work towards a root cause resolution.

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