FOCUS CARDS

Prepaid engineering hours give your team access to Forensic IT expertise without committing to a traditional support contract.

HOW FOCUS CARDS WORK

Choose the support tier and number of engineering hours that fits your needs.

Apply hours toward troubleshooting, analysis, engineering support, and approved project work.

Work directly with Forensic IT engineers when issues arise.

Best for customers who need occasional assistance or consultation.

Engineer Availability Within 5 business days

Available Hours 50 | 100 | 200

Hourly Rates 50 hours – $130/hour 100 hours – $125/hour 200+ hours – $110/hour

Card Pricing 50 hours – $6,500 100 hours –$12,500 200 hours – $22,000

Best for customers who need a more involved or escalated level of support.

Engineer Availability Within 5 business days

Available Hours 50 | 100 | 200

Hourly Rates 50 hours – $180/hour 100 hours – $165/hour 200+ hours – $150/hour

Card Pricing 50 hours – $9,000 100 hours –$16,500 200 hours – $30,000

Best for highly escalated engagements requiring faster engineer availability.

Engineer Availability Within 1 business days

Available Hours 50 | 100 | 200

Hourly Rates 50 hours – $225/hour 100 hours – $200/hour 200+ hours – $180/hour

Card Pricing 50 hours – $9,000 100 hours –$20,000 200 hours – $45,000

FEATURE	SILVER	GOLD	PLATINUM
Engineer Availability	Within 5 Business Days	Within 3 Business Days	Within 1 Business Day
Hours Available	50 / 100 / 200	50 / 100 / 200	50 / 100 / 200
On-Site Support	Limited	Available	Available
Travel	Not included	Can be billed against card balance	Can be billed against card balance
Best For	General support	Priority support	Escalated support