FOCUS CARDS
Flexible IT Support when you need it.
Prepaid engineering hours give your team access to Forensic IT expertise without committing to a traditional support contract.
HOW FOCUS CARDS WORK
Choose the support tier and number of engineering hours that fits your needs.
Apply hours toward troubleshooting, analysis, engineering support, and approved project work.
Work directly with Forensic IT engineers when issues arise.
FOCUS CARD TIERS
SILVER
Best for customers who need occasional assistance or consultation.
Engineer Availability
Within 5 business days
Available Hours
50 | 100 | 200
Hourly Rates
50 hours $130/hour
100 hours – $125/hour
200+ hours | $110/hour
Card Pricing
50 hours – $6,500
100 hours –$12,500
200 hours – $22,000
GOLD
Best for customers who need a more involved or escalated level of support.
Engineer Availability
Within 5 business days
Available Hours
50 | 100 | 200
Hourly Rates
50 hours – $180/hour
100 hours – $165/hour
200+ hours – $150/hour
Card Pricing
50 hours – $9,000
100 hours –$16,500
200 hours – $30,000
PLATINUM
Best for highly escalated engagements requiring faster engineer availability.
Engineer Availability
Within 1 business days
Available Hours
50 | 100 | 200
Hourly Rates
50 hours – $225/hour
100 hours – $200/hour
200+ hours – $180/hour
Card Pricing
50 hours – $9,000
100 hours –$20,000
200 hours – $45,000
COMPARE TIERS
| FEATURE | SILVER | GOLD | PLATINUM |
|---|---|---|---|
| Engineer Availability | Within 5 Business Days | Within 3 Business Days | Within 1 Business Day |
| Hours Available | 50 / 100 / 200 | 50 / 100 / 200 | 50 / 100 / 200 |
| On-Site Support | Limited | Available | Available |
| Travel | Not included | Can be billed against card balance | Can be billed against card balance |
| Best For | General support | Priority support | Escalated support |
USE FOCUS CARD HOURS FOR
Root Cause Analysis
Critical System Issues
Server & Workstation Support
Network Support
Database / Systems Support
On-Site Engineering
Not sure which Focus Card fits your needs?
Our team can help you determine the appropriate support level and number of engineering hours.
Talk directly with a U.S.-based engineer. No sales pressure. Just honest guidance.